In a class action claim brought by existing and previous consumers versus Verizon Wireless for infractions of the Customer Scams Act, the New Jersey Appellate Department held that the arbitration contract is unenforceable as it consists of arrangements which are both unconscionable and an infraction of state public law.
The proposed class action was submitted on Feb. 22, 2022, on behalf of 28 complainants and all other existing and previous Verizon Wireless consumers in the state. The problem declared that Verizon broke the CFA and other statutes by stopping working to divulge a $1.95 regular monthly administrative charge. Verizon transferred to oblige arbitration and remain the procedures under the arbitration stipulation in the client contracts.